FAQ

Frequently Asked Questions (FAQ)

Welcome to Zizeeria! Below you’ll find answers to common questions about your orders, shipping, jewelry materials, and more.

Orders

Q: Do I get a confirmation call after placing my order?
Yes! After placing your order, our team will contact you via call to confirm the details.

Q: I entered the wrong shipping address/phone number. What should I do?
Please email us or call us immediately if you’ve entered the wrong shipping address or contact number so we can correct it before dispatch.

Q: Why do I need to provide my real address and phone number?
We need accurate contact details to ensure smooth delivery. Don’t worry—your information stays private with us.

Shipping & Returns

Q: How much is the shipping fee?
We charge a flat rate of Rs. 200 for delivery across Pakistan.

Q: Which courier companies do you use?
We use Leopards Courier and Logistics for nationwide delivery.

Q: How long will my order take to arrive?
Orders typically arrive within 3 to 5 business days.

Q: How will I know if my order has been shipped?
As soon as your order leaves our warehouse, our team will notify you via SMS or WhatsApp.

Q: Can I return or exchange an item?
Yes, if the item has a genuine issue, we do accept returns or exchanges. Please refer to our return policy for more details.

Jewelry Details

Q: What kind of jewelry do you offer?
We offer a wide range of jewelry made from:

  • Stainless steel (majority)

  • Some alloy and brass pieces
    All material details are clearly mentioned in the product description.

Q: Do you offer nickel-free jewelry?
Most of our pieces are nickel-free, rust-proof, waterproof, and anti-tarnish, especially stainless steel ones. However, unless stated specifically, this cannot be guaranteed.
Note: Allergic reactions may also result from harsh cleaning solutions. Always test new products on a small patch of skin before full use.

Miscellaneous

Q: Do you have a physical store?
No, Zizeeria is an online-only brand and currently does not have any physical outlets.

Q: Where do I enter a coupon code?
You can enter your coupon code at checkout, just before making the payment.

About Our Jewelry

Q: What is stainless steel jewelry?
Stainless steel is a durable metal resistant to rust, corrosion, and tarnish. It has a polished look and is hypoallergenic, making it ideal for sensitive skin.

Q: Is stainless steel good for everyday wear?
Absolutely. Stainless steel jewelry is perfect for daily use as it’s low-maintenance and keeps its shine.

Q: Does stainless steel jewelry turn green?
No, stainless steel does not turn green, unlike cheaper metals. It's known for its long-lasting finish and color.

Q: What’s better: 925 sterling silver or stainless steel?
Both have their own qualities:

  • Sterling Silver (925) is more traditional, soft, and precious but requires more care.

  • Stainless Steel is more durable, scratch-resistant, and affordable.

Q: How should I care for sterling silver jewelry?
Keep it in a dry place, avoid water exposure, and clean it with a soft cloth regularly to maintain its shine.

Q: What is Cubic Zirconia (CZ)?
Cubic Zirconia is a high-quality synthetic stone that resembles a diamond. It’s widely used in jewelry for its sparkle and affordability.

If you have any further questions, feel free to email us at support@zizeeria.com or reach out through our social media.