Exchange & Return Policies

Hi lovely! 💌 Just a quick note about our policies:

✨ All Sales Are Final
Due to hygiene and sanitation reasons, we do not offer returns or refunds. We also do not allow product swaps unless there's a genuine issue with the item you received.

✨ Choose with Confidence
Every product on our website comes with 9–10 detailed, self-taken photos, and we also feature them in our Instagram reels so you can shop confidently and see the real look and feel before purchasing.

✨ 30-Day Warranty
We now offer a 30-day warranty on all items! If anything breaks or discolors within 30 days of your order, we’ll happily send you a replacement. Unfortunately, we won’t be able to help after the 30-day period.

✨ Received a Damaged or Incomplete Order?
We take pride in the quality of our jewelry, but if you receive something defective, broken, tarnished, or if an item is missing — don’t worry! You’re covered for 15 days from the date of your order.

Just email us with:

• Your order number as the subject

• A brief description of the issue

• Clear photos showing the problem

📦 We’ll send you a replacement of the same item. If it’s out of stock, we’ll offer you an alternative design.

Please note: This policy only applies to manufacturing defects, shipping damage, or missing items. It does not cover damage due to wear and tear, misuse, or accidents.

Got questions? We’re here for you — just drop us a line at support@zizeeria.com 💖